Shipping & Returns

Shipping

For any questions please contact us by emailing brittany@rudiuswines.com or by calling 209-380-2580.

All packages are shipped using FedEx, UPS and GSO (where available). During the winter and summer months, weather conditions and longer delivery times can often result in the spoilage of your order. Expedited delivery options tend to be worth the added expense in order to protect your investment.



We allow you to select a shipping date that is most convenient for you, and notify you by email when your wines are ready for shipment. Once your order is shipped, you are responsible for receiving it from the common carrier in a timely manner. If you need to reroute or reschedule your shipment for any reason, once it has shipped, a $25 fee will apply as we incur such an expense from the common carrier to redirect shipments. If you or another individual over the age of 21 does not sign for and accept your shipment after three delivery attempts, the wine will be sent back to the winery and restocked. Your order will not be reshipped to you until you have paid additional shipping charges associated with the reshipment. 



Due to ever changing direct-shipping laws and regulations, the list of states that we ship to may change at any time. All wines are sold in California and title passes to the buyer in California. We will arrange for shipment on behalf of the buyer, to an address specified by the buyer, provided that in our sole discretion we believe that such shipment will not subject us to the risk of any sort of legal action or other harm. If a buyer lives in a state where the direct shipment of wine may violate the law, we will contact the buyer to discuss shipping options, which may include provision of an alternative shipping address in a state where the direct shipment of wines to consumers is permitted or storage of the wines at an acceptable third-party storage facility.


Returns

We strive to provide our customers with the highest quality products and service. Your satisfaction is our top priority. If you are dissatisfied with your order, please contact us within seven days of the date your order is received for customer assistance with note of any damage or otherwise unacceptable conditions.

All wines sold are maintained at optimum conditions. We consider wine to be out of our control once it has been handed over to the shipper, and we cannot be responsible for improper storage after it has been delivered. Therefore, once your wine order has been picked up by the common carrier for delivery, the wine becomes your responsibility. We are not responsible for wine that is damaged by extreme weather conditions during shipment. We also cannot accept returns for the following: wines that do not coincide with personal tastes, wines that have been adversely affected by customer storage, and wines that have been otherwise damaged as a result of any other adverse condition occurring while the wines were in the your care.

If wine is shipped back for any reason, we will refund your credit card for the cost of the wine less shipping and handling once it is received. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges.